AFTER-SALES SERVICE
Warranty &
Support Guarantee
Every bottle we produce carries our commitment. From pre-shipment inspection to post-delivery resolution, Jingteglass stands behind every order with full accountability.
Quality Guaranteed
100% pre-shipment inspection
24h Response
Dedicated after-sales team
Global Shipping
500+ clients worldwide
AFTER-SALES SUPPORT
Fast, Accountable
Issue Resolution
We understand that quality issues, however rare, can impact your business. Our structured after-sales process ensures every concern is handled professionally, transparently, and efficiently.
Submit Your Issue
Contact our after-sales team via email or WhatsApp with photos or videos of the defective products. We acknowledge within 24 hours.
QC Evaluation
Our quality control team reviews your submission, compares against production records and golden samples, and determines root cause within 48 hours.
Resolution Proposal
We provide a clear resolution plan: replacement shipment, credit note, or partial refund -- based on mutual agreement and issue severity.
Follow-Up & Prevention
We document every case to improve our production process, and provide a formal quality improvement report to prevent recurrence.
WHY TRUST US
The Jingteglass Guarantee
Years of Expertise
Over 18 years manufacturing high-end glass packaging for global luxury brands across fragrance, cosmetics, and home decor.
Global Clients Served
Trusted by 500+ brands across Europe, North America, the Middle East, and Southeast Asia with long-term repeat partnerships.
Response Commitment
Our dedicated after-sales team guarantees a 24-hour first response to all quality claims, with resolution within 3-5 business days.
Pre-Shipment Inspection
Every batch undergoes 100% pre-shipment QC including leak testing, weight verification, and surface finish inspection before dispatch.
COMMON QUESTIONS
Warranty & Support FAQ
What is your warranty policy for custom glass bottle orders?
All Jingteglass products are backed by our quality guarantee. We conduct rigorous pre-shipment inspection including leak testing, weight verification, and visual QC on every batch. Any defective products confirmed as manufacturing defects are replaced or credited. Claims must be submitted within 30 days of delivery with supporting photo or video evidence.
How quickly do you respond to after-sales quality issues?
Our dedicated after-sales team acknowledges all quality claims within 24 hours of submission. QC evaluation is completed within 48 hours, and a formal resolution proposal -- replacement, credit, or refund -- is provided within 3-5 business days. For urgent cases affecting production schedules, we offer expedited handling.
Do you provide a sample before mass production begins?
Yes, absolutely. We never begin mass production without a client-approved golden sample. Physical samples are produced and shipped to you within 3-7 working days. Once you approve the sample in writing, it becomes the binding production benchmark. All mass-produced units are compared against this golden sample before shipment.
Can I arrange third-party inspection before shipment?
We fully support and welcome third-party pre-shipment inspections by agencies such as SGS, Bureau Veritas, Intertek, or your own appointed QC firm. We provide full factory access, production records, and golden sample references to facilitate a thorough inspection. This is standard practice for our enterprise-level clients.
What certifications does Jingteglass hold?
Jingteglass holds multiple international certifications for glass materials and manufacturing processes. Our products comply with international safety standards applicable to the cosmetics and fragrance industry. Certification documentation is available upon request and can be included in shipping documents for customs clearance purposes.
How do you handle shipping damage claims?
We use professional export packaging -- individual bottle protection, inner carton cushioning, and outer carton reinforcement -- designed specifically for glass products in international freight. In the event of transit damage, we work with you to document the claim and provide replacement units. We also offer cargo insurance arrangement upon request.
START YOUR PROJECT
Ready to Work With a
Manufacturer You Can Trust?
Contact our team today to discuss your glass packaging requirements. We provide detailed quotations, sample arrangements, and a dedicated project manager for every client.
- Free sample for qualified orders
- Dedicated account manager assigned
- Quote within 24 hours
- OEM & ODM both supported
Get a Free Quote
Tell us about your project and we'll respond within 24 hours.